Compliance and Risk Management
Smart, Safe Infrastructure
Connected Clinical Workflows
Virtual Care and Patient Engagement
TD SYNNEX + Cisco
Use Cases
Why Cisco?
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Security, Privacy, and Compliance
Retail sales depend on secure customer data. To fully protect operations and customer trust, retailers need security solutions that safeguard data, systems, and environments—everywhere and in real time.
Read on to discover how Cisco enables comprehensive physical and cyber protection that ensures safety, builds resilience, and maintains business continuity in a dynamic retail landscape.
Choose a use case:
Location data is only useful if it’s accessible and actionable.
Cisco DNA Spaces provides a centralized dashboard for real-time and historical location data, heatmaps, and zone-based reporting—helping IT and operations teams make smarter space planning, staffing, and safety decisions.
Gain actionable insights with centralized location data
Hospitals frequently over-purchase or misplace equipment due to limited visibility.
Cisco Meraki Wireless Access Points with built-in BLE support enable location analytics and asset tracking—helping facilities reduce shrinkage, improve inventory management, and ensure mobile assets are in the right place when needed.
Improve asset utilization and reduce equipment loss
RTLS depends on accurate location tracking and actionable insights. Cisco DNA Spaces delivers the data and tools healthcare organizations need to track people, assets, and workflows in real time—using the wireless network already in place.
Locate staff, patients, and equipment
Real-time visibility helps clinicians find what they need faster. DNA Spaces enables precise indoor tracking using Wi-Fi and BLE, helping staff locate assets, patient tags, or coworkers instantly across large facilities.
Automate key workflows based on movement and proximity
Workflow triggers like discharge alerts, bed turnover, or hand hygiene compliance can be automated using zone- or event-based rules—saving time and reducing manual communication gaps.
Visualize data and improve operational decisions
Heatmaps, zone analytics, and historical data views help teams understand traffic patterns, optimize space usage, and plan resources more effectively across the care environment.
Unlock real-time visibility and workflow automation with Cisco DNA Spaces
The following outcomes show how Cisco solutions help healthcare organizations locate people, assets, and equipment in real time—streamlining workflows and improving safety across the care environment.
Use Case Architecture
In fast-paced healthcare environments, knowing the real-time location of people and assets is critical to delivering efficient, high-quality care. Whether it’s finding mobile equipment, locating a staff member, or tracking patient movement for safety, real-time location systems improve responsiveness and reduce costly delays.
Cisco makes it easy to integrate RTLS across your wireless network infrastructure—providing location visibility, actionable insights, and automation that supports smarter care, faster workflows, and better resource utilization.
Business Needs
These are the core challenges healthcare organizations are trying to solve when implementing real-time location services.
Locate staff, patients, and mobile equipment in real time to reduce delays and response times
Automate workflows such as discharge notification, hand hygiene compliance, or patient movement alerts
Use location data to improve space planning, reduce search times, and optimize asset utilization
Ensure scalability, security, and reliability of RTLS data across facilities
Industry Drivers
What’s changing in the healthcare landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Increased use of mobile medical equipment and shared resources across facilities
Staff shortages and workflow inefficiencies are creating demand for faster coordination
Growing emphasis on safety and fall prevention through patient tracking
Hospitals need location data to optimize space, staffing, and throughput
What Cisco Enables
Business Needs
Overview
Real-Time Location Services (RTLS)
Use Case Architecture
Shoppers value convenient, personalized service—whether it’s a quick in-store pickup, tailored recommendations, or seamless assistance.
Cisco’s solutions empower associates with real-time inventory access and communication tools that enable faster, more accurate fulfillment and a personalized shopping experience. With technology that supports both the customer journey and the associate workflow, you can help retailers deliver the experiences that keep customers coming back.
Medical devices need to feed data into clinical systems without delays or dropped connections.
Cisco Secure Access delivers policy-based, encrypted access from device to EHR, ensuring clinical data moves securely between systems—whether devices are on-prem, at the edge, or in a distributed care environment.
Support EHR integration with reliable, secure data flow
Retailers visualize order and fulfillment workflows while monitoring operational health and performance.
Catalyst switches and PoE enable seamless integration of devices and applications, ensuring efficient, connected operations. This allows associates to focus on delivering exceptional service, while retailers optimize fulfillment processes for maximum efficiency.
Optimize Workflow Visibility and Performance
Associates access real-time product data and customer insights to provide tailored service.
With Webex Devices and Meraki Wireless, they can assist shoppers efficiently, increasing conversion rates and creating positive in-store experiences. This technology-driven approach strengthens customer loyalty and trust, and value.
Empower Personalized Assisted Selling
Retailers gain visibility into inventory and fulfillment workflows, ensuring accurate and timely order processing.
Webex Connect and Meraki Wireless streamline communication and data access, enabling associates to fulfill orders with confidence and efficiency. This reduces wait times, minimizes errors, and improves overall customer satisfaction.
Enable Efficient, Flexible Fulfillment
Cisco empowers retailers to deliver seamless, customer-centric fulfillment and assisted selling experiences. By integrating real-time data, communication, and automation, retailers can elevate service levels, drive loyalty, and optimize operations.
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Collect information about where customers are and what they are doing in and near stores
Securely deliver information, products, and services according to customers' preferences.
Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
Optimize the fulfillment of orders
Enhance visibility into order workflows and understand how operational health affects omnichannel fulfillment and overall performance.
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
Home delivery makes in-store shopping and other fulfillment options less attractive to many customers
Customers have no tolerance for out-of-stocks, slow digital performance, or outages; they may abandon a cart if any items aren’t available or if the digital experience isn't working as expected
Retailers are investing more in e-commerce and fulfillment operations to reduce costs associated with selling and fulfilling orders
What Cisco Enables
Business Needs
Overview
Flexible Fulfillment and Assisted Selling
Use Case Architecture
Retail associates are critical to delivering exceptional customer experiences, and keeping them engaged is key to maintaining performance and satisfaction. Cisco provides the technology that connects associates to the information, tools, and support they need to stay informed and motivated. Whether through mobile collaboration, real-time updates, or simplified workflows, Cisco helps keep teams focused and energized on the floor.
Help retailers foster a more connected, engaged workforce with Cisco Associate Engagement solutions and drive better business outcomes and long-term customer success.
A great patient experience depends on more than just app design—it requires uptime, speed, and reliability. ThousandEyes gives IT teams real-time visibility into the performance of patient portals, triage tools, and mobile check-in systems.
With end-to-end monitoring, teams can detect and resolve issues before they disrupt care.
Ensure a consistent, reliable digital experience
The use of mobile apps and personal devices in healthcare increases risk if not properly secured.
Cisco Duo enforces multifactor authentication and verifies device health before granting access to collaboration tools, helping ensure only trusted users can communicate or view sensitive information.
Protect communication channels and connected devices
Retail associates need dependable technology to stay productive and engaged.
With Meraki Wireless and Webex Devices, associates gain reliable, secure access to digital tools and systems, ensuring smooth operations. This empowers them to focus on customer service, improving both satisfaction and efficiency.
Enable Secure, Efficient Mobile Workflows
Understanding how associates move and engage within stores is crucial for optimal staffing and customer service.
Cisco Spaces provides real-time location insights and foot traffic analytics, enabling data-driven decisions to improve workflow and coverage. Retailers can adjust staffing levels, streamline operations, and enhance customer experiences.
Optimize Staffing and Foot Traffic Flow
Associates stay connected with seamless communication tools that ensure fast, clear collaboration and access to critical information.
Webex Devices and Meraki Wireless deliver secure, high-performance communication across retail environments, keeping associates informed and engaged. This fosters teamwork, boosts productivity, and creates a responsive, customer-centric environment.
Empower Real-Time Associate Communication
The following outcomes show how Cisco solutions help care teams stay connected, streamline communication, and collaborate securely across any setting.
Provide real-time information associates need to deliver a superior experience to customers that are resilient and secure
Develop and deliver training content in a way that is easily consumed and incorporated into associate workflow
Provide tools that simplify and enhance the experience of being an employee
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Retailers need to provide an attractive work environment to recruit and retain associates
Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
Staff turnover in retail is high, and the cost of onboarding new staff and training existing staff continues to rise
What Cisco Enables
Business Needs
Overview
In-Store Task Management and Communication
Use Case Architecture
Associate mobility solutions by Cisco allow retail associates to move freely on the sales floor without compromising the quality of customer service.
By providing seamless connectivity, secure access to information, and real-time communication tools, associates can stay productive and informed—whether they’re managing inventory, assisting customers, or coordinating with teams. This flexibility drives more efficient operations and creates smoother, more personalized shopping experiences.
A great patient experience depends on more than just app design—it requires uptime, speed, and reliability. ThousandEyes gives IT teams real-time visibility into the performance of patient portals, triage tools, and mobile check-in systems.
With end-to-end monitoring, teams can detect and resolve issues before they disrupt care.
Ensure a consistent, reliable digital experience
AI tools and imaging apps depend on fast, reliable networks.
Cisco Nexus Dashboard gives IT teams centralized visibility, automation, and assurance across hybrid environments—helping optimize traffic flows, maintain uptime for critical systems, and resolve performance issues before they disrupt care.
Improve network visibility and application performance
Associates need dependable technology to perform at their best, from mobile collaboration tools to inventory scanners.
With Catalyst switches and Power over Ethernet (PoE), retailers can power critical in-store devices efficiently and scale operations with ease. This ensures associates have seamless access to tools that improve workflow and customer satisfaction.
Power Connected Tools for Smarter Retail Experiences
Retailers can optimize staffing, monitor associate activity, and improve the customer experience with actionable data.
Cisco Spaces provides real-time location awareness and foot traffic insights, ensuring associates are always in the right place at the right time. This approach helps maximize service levels and enhance operational efficiency during peak hours.
Enhance Visibility Into Associate Movement and Customer Flow
Retail associates stay connected and productive, enabling real-time communication, task coordination, and mobile point-of-sale functionality.
With Webex Devices and Meraki Wireless, associates can deliver exceptional service with reliable, secure connectivity that eliminates delays and disruptions. This creates a more responsive retail environment where associates can focus on customer needs.
Power Seamless Associate Collaboration and Communication
The following outcomes show how Cisco solutions equip associates to deliver a personalized and contextual customer experience.
Collect information about where customers are and what they are doing in and near stores
Tailor shopping experiences with personal and contextual information to increase brand affinity
Securely deliver customer and product information to associates to facilitate superior customer engagement
Deliver promotions, x-sell, and upsell opportunities to the associate that are focused and relevant to customers
Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Customers expect a more personalized shopping experience to make shopping and purchasing easier
Personalization of the customer journey can drive conversion and basket size
Associates are core to driving in-store customer engagement
In-store engagement must be more compelling compared to online channels in order to draw consumers to the store
Analytics and AI are delivering new insights to help deliver compelling engagements
What Cisco Enables
Business Needs
Overview
Mobile POS and Staff Collaboration
In the high-energy world of retail sales, associates are expected to juggle multiple tasks while providing outstanding service. Cisco’s solutions simplify workflows, giving associates the tools they need, such as inventory lookups and quick access to customer data.
With Cisco, you can offer empower frontline teams to focus on what matters: creating a smooth, engaging shopping experience.
Associate Enablement