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Use Cases
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Intelligent Operations
To truly optimize retail operations, retailers need systems that provide real-time data, performance insights, and proactive management across all locations.
Read on to discover how Cisco enables intelligent operations that drive efficiency, agility, and better business outcomes in an increasingly connected retail world.
Choose a use case:
Meeting regulatory and internal compliance standards requires video records and easy access to evidence.
Cisco Meraki and VSM platforms support configurable retention policies, automated storage management, and secure video export— helping healthcare providers demonstrate accountability while reducing administrative effort during audits and investigations.
Streamline compliance with video retention and audit support
Healthcare facilities house medications, equipment, and sensitive information that must be protected.
Cisco Identity Services Engine (ISE) integrates with access control systems to enforce dynamic, role-based permissions tied to staff credentials— ensuring only authorized personnel can enter critical spaces like data centers, pharmacies, and ICU wards.
Secure access to restricted areas and sensitive zones
Healthcare facilities require always-on visibility across high-traffic areas, patient zones, and secure locations.
Cisco Meraki MV Smart Cameras provide high-resolution video, onboard analytics, and centralized cloud management. They enable real-time monitoring, reduce blind spots, and eliminate the need for separate recording hardware or manual patrols.
Monitor facilities in real time with smart video surveillance
The following outcomes show how Cisco solutions help healthcare organizations strengthen physical security, improve situational awareness, and respond faster to incidents— while simplifying operations and compliance.
Use Case Architecture
Healthcare facilities operate around the clock, requiring robust security measures to protect patients, staff, and assets. Incidents such as patient elopement, staff duress, and unauthorized access to restricted areas pose significant risks. Traditional security systems often lack the integration and intelligence needed to respond effectively to these challenges.
Cisco provides integrated video surveillance and physical security solutions that enhance situational awareness and streamline incident response. By leveraging AI-driven analytics and centralized management, healthcare organizations can proactively monitor their environments, detect anomalies, and ensure the safety and compliance of their operations.
Implement integrated security solutions that provide comprehensive coverage across the facility
Enhance situational awareness through real-time monitoring and intelligent analytics
Streamline incident response by enabling rapid detection and communication of security events
Ensure compliance with regulatory requirements by maintaining detailed records and audit trails
Business Needs
These are the core challenges healthcare organizations are trying to solve when enhancing video surveillance and physical security.
Healthcare facilities operate 24/7, necessitating robust security measures to protect patients, staff, and assets
Incidents such as patient elopement, staff duress, and unauthorized access to restricted areas pose significant risks
Traditional security systems often lack integration and intelligence, hindering effective response to security challenges
The need for real-time monitoring and rapid incident response has become critical in ensuring safety and compliance
Industry Drivers
What’s changing in the healthcare landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
What Cisco Enables
Business Needs
Overview
Video Surveillance and Physical Security
Use Case Architecture
Seamless, secure connectivity is essential to maintaining smooth retail operations and delivering excellent customer experiences.
Cisco’s solutions combine resilient networking, intelligent traffic management, and zero-trust security to protect systems and keep critical applications running. With end-to-end visibility and performance optimization, retailers can stay agile, reduce risks, and ensure consistent service across locations.
Retailers can streamline operations by gaining real-time visibility into network health and performance.
With ThousandEyes and Catalyst Center, actionable insights and automation tools enable proactive issue resolution and performance tuning. This ensures consistent, high-quality network experiences and minimizes downtime.
Optimize Network Performance with Advanced Insights
Effective security requires constant protection at every access point.
Identity and access controls, powered by Duo, Cisco Secure Access, and ISE, safeguard sensitive systems from unauthorized access and breaches. This comprehensive security approach protects business operations and maintains customer trust.
Protect Critical Systems with Zero-Trust Security
Retail environments need robust networking to keep applications and systems running without interruptions.
Meraki Wireless and SD-WAN provide scalable, high-performance connectivity that enables seamless experiences for customers and associates alike. This ensures consistent uptime and optimal network performance across all locations.
Ensure Resilient, High-Performance Connectivity
The following outcomes show how Cisco solutions deliver ecure and reliable connectivity is essential for maintaining seamless operations and exceptional customer service.
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Connect stores and other locations securely and reliably
Deliver information, products, and services wherever and however customers want to receive them
Efficiently deliver relevant information to associates in real time
Protect against security threats
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Consumers are using publicly-available Wi-Fi more than ever, impacting operational bandwidth requirements and security posture
Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
Threat actors are constantly evolving
Associates depend on reliable and secure connectivity for completing operational tasks, fulfilling orders, and assisting in-store customers
Consumers expect that retailers will secure their personal and payment data
What Cisco Enables
Business Needs
Overview
Secure Connectivity and Optimization
Use Case Architecture
Loss and fraud can have a significant impact on profitability and customer trust.
Cisco’s solutions combine intelligent surveillance, real-time data analytics, and integrated threat detection to identify potential risks before they escalate. With enhanced visibility into physical and digital environments, retailers can proactively address shrinkage, fraud, and compliance challenges to protect revenue and reputation.
Retailers gain a complete view of security risks by integrating physical and digital threat data.
Umbrella provide a unified approach to incident identification and response, minimizing financial losses and reputational harm. This integrated solution enables faster, more informed decision-making and long-term resilience.
Integrate Security Intelligence for Holistic Protection
Retailers can reduce the risk of breaches, maintain compliance, and strengthen fraud prevention strategies.
Duo and Cisco Secure Access deliver comprehensive identity and access management, ensuring that only trusted users and devices access critical systems. By enforcing least-privilege access policies, retailers can limit insider threats and unauthorized access.
Safeguard Sensitive Systems with Zero-Trust Controls
Retailers gain real-time monitoring and analytics that detect unusual activity and potential fraud.
Meraki Cameras and Sensors provide proactive surveillance capabilities that enable swift action to reduce shrinkage and protect inventory. With centralized management, retailers can easily scale and adapt to evolving security needs.
Identify and Mitigate Threats Proactively
The following outcomes show how Cisco solutions help reduce inventory shrinkage and other losses due to theft and fraud.
Reduce losses resulting from theft and fraud
Detect, investigate, and reduce fraud and consequential loss across the omnichannel customer journey
Identify potential patterns in loss incidents to help implement countermeasures
Reduce the cost associated with manual loss investigations
Record, search, and view activity in and around the stores
Ensure inventory is accurate so staff and customers know what is available
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Cyber-related incidents are driving increases in shrink associated with theft and fraud
Organized retail crime (ORC) is targeting retailers with complex gift card, loyalty, compromised payment, and return-fraud schemes
Sales forecasting and inventory accuracy are becoming more and more critical to successful omnichannel execution
What Cisco Enables
Business Needs
Overview
Loss and Fraud Detection
Use Case Architecture
Retailers have to strike a careful balance between protecting their operations and assets while maintaining a welcoming and frictionless shopping environment.
Cisco’s smart surveillance and loss prevention solutions combine advanced video analytics, intelligent sensors, and real-time monitoring to detect and deter threats across retail spaces. With seamless integration of security and operational data, retailers can prevent loss, protect inventory, and ensure a safer experience for both customers and staff.
A great patient experience depends on more than just app design—it requires uptime, speed, and reliability. ThousandEyes gives IT teams real-time visibility into the performance of patient portals, triage tools, and mobile check-in systems.
With end-to-end monitoring, teams can detect and resolve issues before they disrupt care.
Ensure a consistent, reliable digital experience
As clinicians and support staff access systems remotely, strong identity and device controls are essential.
Cisco Duo enforces multifactor authentication and conducts device health checks before granting access to applications or clinical systems. It ensures only trusted users on compliant devices can connect— helping prevent unauthorized access without disrupting workflows.
Protect remote and mobile access to critical systems
Combining physical security with IT systems provides a complete picture of operational health and risk.
Umbrella integrate threat intelligence and network security with physical surveillance data, delivering a holistic approach to protection. This integration enables faster threat response, minimizes downtime, and ensures continuity.
Integrate Security and Operational Insights
Cyber threats require a proactive, layered defense approach.
Duo, Cisco Secure Access, and ISE deliver comprehensive identity and access management, ensuring only trusted users and devices can access critical systems and data. This reduces the risk of breaches, maintains compliance, and enhances overall security posture.
Safeguard Digital Systems with Zero-Trust Architecture
Retailers gain real-time visibility into store environments with advanced video analytics and intelligent sensors.
Meraki Cameras and Sensors monitor activity, spot potential threats, and provide actionable insights that enhance security and reduce shrink. This ensures safer spaces for customers and staff while safeguarding inventory.
Detect and Deter Threats in Real Time
The following outcomes show how Cisco unifies video surveillance, intelligent threat detection, and zero-trust security, creating a secure retail environment that protects operations and maintains customer trust.
Record, search, and view the recording activity in and around the stores
Collect information about where customers are and what they are doing in and near stores
Understanding all activity in the stores
Provide a safe and compliant environment for associates and customers
Business Needs
These are the core challenges retailers are trying to solve when improving customer engagement to increase sales and cultivate loyalty.
Industry Drivers
What’s changing in the retail landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Associates are engaging with customers outside the store with increasing frequency
Claims against retailers for slip-and-fall and workers’ compensation are increasing in value and frequency
Retailers are deploying more valuable technology and physical assets resulting in more costly losses due to theft of these assets
Confidence that loss prevention and asset protection technologies are resilient and secure given the highly confidential nature of the data involved
What Cisco Enables
Business Needs
Overview
Smart Surveillance and Loss Prevention
Retailers face evolving security challenges that span both physical and digital domains. From protecting against shrink and fraud to ensuring data integrity and compliance, today’s security demands a unified, proactive approach.
Cisco’s solutions combine intelligent surveillance, advanced threat detection, and zero-trust architecture to create a secure, resilient retail environment—helping businesses protect their people, data, and brand.
Physical and Cyber Security