Compliance and Risk Management
Smart, Safe Infrastructure
Connected Clinical Workflows
Virtual Care and Patient Engagement
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Data-Driven Clinical Workflows
Virtual care is just the beginning. To truly transform outcomes, healthcare providers need systems that connect data, teams, and workflows in real time.
Read on to discover how Cisco enables data-driven clinical environments that boost efficiency, improve coordination, and support smarter decision-making across the continuum of care.
Choose a use case:
Use Case Architecture
As healthcare becomes more consumer-driven, patients expect the same mobile-first convenience they receive from retail and hospitality. From personalized messages and mobile check-ins to real-time navigation and location-based alerts, digital experiences can significantly improve satisfaction while reducing operational friction.
Cisco helps healthcare organizations create connected, intuitive environments with intelligent wireless infrastructure and location services—empowering patients, guiding visitors, and giving providers new ways to engage and optimize.
Room-based video systems introduce new endpoints— and new risks.
Cisco Secure Network Analytics (Stealthwatch) continuously monitors traffic from connected cameras, sensors, and IoMT devices to detect anomalies and prevent potential breaches, while maintaining HIPAA compliance.
Keep connected devices secure and compliant
Performance issues can disrupt patient trust. ThousandEyes gives insight into app and network performance across mobile check-ins, portals, and digital forms—so issues can be resolved before they impact care.
Optimize mobile experiences with real-time visibility
A strong mobile experience starts with dependable Wi-Fi. Meraki Wireless Access Points deliver high-performance, patient-friendly connectivity with built-in BLE for location services and analytics.
Deliver fast, reliable wireless connectivity
Timely communication improves the experience. With Webex Connect, providers can send automated notifications for check-ins, wait time updates, and directions—triggered by proximity or behavior.
Keep patients informed with location-based alerts
Large facilities can be stressful to navigate. Cisco DNA Spaces enables real-time indoor wayfinding with blue-dot navigation via Wi-Fi and Bluetooth, helping patients and visitors get where they need to go quickly.
Guide patients with turn-by-turn navigation
The following outcomes show how Cisco solutions support mobile-first, location-aware experiences.
Business Needs
These are the common needs healthcare organizations face in enhancing digital patient experiences.
Make complex facilities easier to navigate for patients, families, and staff
Improve patient engagement through mobile outreach and alerts
Automate intake, consent, and check-in processes to reduce wait times
Support proximity-based messaging from retail pharmacy, labs, or service desks
Industry Drivers
These are the evolving market expectations shaping digital experience investments in healthcare.
Increasing consumerism is reshaping expectations for personalized, mobile-friendly care
Health systems are competing to retain patients through digital convenience
Real-time feedback and communication is expected throughout the patient journey
Growing demand for automation, self-service, and in-facility personalization
What Cisco Enables
Business Needs
Overview
Mobile Digital Experiences and Wayfinding
Use Case Architecture
Staffing shortages, rising acuity levels, and the need for proactive intervention have made continuous patient observation more critical than ever. Remote patient room monitoring helps healthcare organizations improve safety, scale clinical resources, and support nurse efficiency—all while reducing costs and improving patient outcomes.
Cisco delivers the infrastructure and intelligence needed to support this use case at scale, combining secure video, AI-powered analytics, and cloud-managed infrastructure that integrates directly into clinical workflows.
Room-based video systems introduce new endpoints— and new risks.
Cisco Secure Network Analytics (Stealthwatch) continuously monitors traffic from connected cameras, sensors, and IoMT devices to detect anomalies and prevent potential breaches, while maintaining HIPAA compliance.
Keep connected devices secure and compliant
Care doesn’t stop when staff leave the room.
Cisco IP Video Phones and Vision Solutions enable secure, real-time interaction between patients and care teams, making it easy to conduct remote check-ins, reduce patient anxiety, and respond quickly to concerns.
Enable two-way communication with patients
Early detection is key to avoiding falls, self-harm, or other adverse events. Cisco’s video analytics platforms enable edge-based processing to trigger alerts based on behavior— giving clinicians more time to intervene.
Cisco DNA Center supports device management and automation to ensure continuous uptime and fast alert response.
Improve patient safety with AI-powered alerts
Meraki MV Smart Cameras support one-to-many patient observation with high-resolution video, motion detection, and built-in analytics.
Encrypted on-camera storage and cloud-based management make it easy to monitor more patients with fewer resources.
Scale observation without scaling staff
The following outcomes show how Cisco supports safe, scalable, and secure patient room monitoring.
Business Needs
These are the common challenges healthcare organizations face as they look to implement or expand room-based monitoring solutions.
Detect patient safety risks earlier and reduce fall incidents
Maintain HIPAA compliance and safeguard patient privacy
Scale nursing teams by enabling one-to-many observation
Improve operational efficiency with proactive, data-driven alerting
Reduce avoidable hospitalizations and readmission costs
Industry Drivers
These are the external trends and pressures influencing the demand for remote monitoring solutions in healthcare settings.
Nationwide nursing and clinician shortages are straining staff coverage
Hospitals are adopting AI-powered observation to enable early detection
Increased focus on patient safety, especially for high-risk populations
Clinician burnout is prompting demand for smarter, scalable tools
Providers are pursuing the Quintuple Aim— better outcomes, experience, equity, and cost-efficiency
What Cisco Enables
Business Needs
Overview
Remote Patient Room Monitoring
Use Case Architecture
Virtual care is no longer an exception—it’s a fundamental expectation. Whether it’s behavioral health, follow-up visits, or remote specialist consults, patients now expect secure, high-quality virtual interactions that feel just as personal and productive as in-person appointments.
Cisco helps healthcare organizations deliver virtual care at scale—with secure, integrated collaboration tools and flexible infrastructure that supports clinicians, patients, and care teams wherever they are. For resellers, this represents an urgent, high-growth opportunity to help providers expand access, streamline workflows, and reduce barriers to care.
Poor video quality or dropped sessions can disrupt care and erode patient trust. ThousandEyes gives IT teams visibility into every layer of the virtual care experience— from the patient’s device to the provider’s network.
By monitoring app, network, and cloud performance in real time, teams can troubleshoot issues before they impact care.
Deliver reliable virtual experiences from end-to-end
Virtual care demands secure, seamless access regardless of where users are located. Cisco Secure Access enables policy-based protection for patients and staff connecting from home, clinics, or remote offices.
It delivers consistent, high-performance access without the complexity of traditional VPNs, helping IT teams maintain security and user experience at scale.
Promote remote connections without sacrificing performance
Security and compliance are non-negotiable in virtual care. Cisco Duo provides multifactor authentication that verifies the identity of patients, clinicians, and staff accessing telehealth platforms and clinical systems.
Whether logging in from a mobile device or remote desktop, Duo ensures only authorized users connect—helping protect patient data while maintaining a smooth, passwordless login experience.
Secure virtual care interactions at every touchpoint
Whether working remotely or onsite, clinicians need reliable tools that support smooth interactions. Cisco Desk Devices and Room Kits offer HD video, noise suppression, and intuitive controls—ideal for remote rounding, multi-party care coordination, and telepsychiatry sessions.
These endpoints help clinicians focus on care—not troubleshooting technology.
Supporting clinician workflows with high-quality collaboration
Today’s patients want to connect with care on their own terms. Webex for Healthcare supports HIPAA-compliant virtual visits from any device, with no downloads or complex setup.
Patients can join sessions via browser or app, while clinicians can launch consults directly from their EHR—making care more accessible and reducing geographic barriers.
Improve patient access with flexible, virtual options
The following outcomes show how Cisco solutions power secure, high-quality virtual care for patients and providers.
Business Needs
These are the are challenges healthcare organizations are trying to solve when expanding virtual care—from access and scalability to experience and infrastructure.
Deliver secure, reliable video visits for provider-to-patient and provider-to-provider interactions
Integrate virtual visits into EHR and clinical workflows
Enable easy patient access via browser, portal, or mobile device
Replicate the value of in-person care with high-quality experiences
Optimize remote workforce productivity and IT visibility
Industry Drivers
What’s changing in the healthcare landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Telehealth is now a core patient expectation across all service lines
Growing demand for virtual behavioral health and group therapy
Widening physician and clinician shortages, especially in rural areas
Increasing emphasis on sustainable care models and reduced travel
Rising expectations for high service availability and data security
What Cisco Enables
Business Needs
Overview
Telehealth and Virtual Care
Use Case Architecture
Modern care journeys often begin online. Patients expect simple, self-service options that work on their terms— whether that’s booking an appointment from their phone, receiving reminders by text, or checking in from a kiosk.
For providers, delivering this type of experience requires more than a patient portal—it demands a secure, connected ecosystem that integrates communication, clinical systems, and workflow automation.
Cisco enables healthcare organizations to engage patients across every digital channel, while helping resellers deliver scalable, cloud-ready platforms that improve satisfaction, reduce no-shows, and lighten the administrative load on staff.
A great patient experience depends on more than just app design—it requires uptime, speed, and reliability. ThousandEyes gives IT teams real-time visibility into the performance of patient portals, triage tools, and mobile check-in systems.
With end-to-end monitoring, teams can detect and resolve issues before they disrupt care.
Ensure a consistent, reliable digital experience
Whether patients are accessing their health records from home or staff are supporting digital triage remotely, consistent, secure access is critical.
Cisco Secure Access (SASE) provides scalable, policy-driven connectivity across devices, apps, and locations—ensuring that digital services remain protected without sacrificing performance.
Deliver secure, policy-based access anywhere
Security is essential— but shouldn’t slow down care.
Cisco Duo ensures that only authorized patients and staff can access portals, forms, and engagement tools, using multifactor authentication tailored to the device and user. It delivers strong identity protection with minimal friction, supporting both convenience and compliance.
Verify identities with frictionless access
Patients expect fast, effective service across every communication channel. Webex Contact Center gives healthcare agents a unified platform to manage voice, video, chat, and email—backed by real-time access to patient information and scheduling tools.
The result: faster resolution times, better patient satisfaction, and improved operational efficiency.
Improve call handling with omnichannel agent support
Missed appointments impact care outcomes and operational revenue. With Webex Connect, healthcare organizations can automate personalized reminders, pre-visit instructions, and follow-ups through SMS, email, and portal notifications.
By reaching patients on their preferred channels, providers improve attendance, reduce scheduling gaps, and free up staff from manual outreach tasks.
Reduce no-shows with proactive digital outreach
The following outcomes highlight how Cisco solutions support seamless, secure, and patient-centered digital engagement.
Business Needs
These are the core challenges healthcare organizations are trying to solve when improving patient engagement—from care access to staff efficiency to system integration.
Improve care coordination and reduce friction across touchpoints
Automate and personalize communication for chronic and preventive care
Enable on-demand support with virtual agents and flexible staffing
Integrate EHR and contact center systems for faster, more informed resolution
Deliver a seamless agent experience across voice, video, email, and chat
Industry Drivers
What’s changing in the healthcare landscape that’s driving demand for this solution? These are the external trends and pressures your customers are responding to.
Patients demand flexibility and omnichannel options when accessing care
Chronic care populations require more frequent, proactive outreach
Patients increasingly expect chatbots, virtual triage, and mobile-first experiences
Health equity efforts rely on voice, video, and text-based options for inclusive access
Health systems are seeking real-time feedback and digital personalization
What Cisco Enables
Business Needs
Overview
Patient Engagement and Digital Front Door
Virtual care is now a core part of the healthcare experience—before, during, and after the visit. Patients expect secure, seamless interactions across every touchpoint, and Cisco delivers the technology to make that possible.
For partners, it’s a scalable opportunity to solve real business challenges with trusted, healthcare-ready solutions.
Patient Care Anywhere