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Mission Critical Services
Community-focused initiatives are only as strong as the infrastructure behind them. Agencies need resilient networks and optimized systems to support essential services at scale.
Learn how Cisco helps public sector organizations modernize applications, strengthen connectivity, and protect the foundational systems that power everyday operations.
Choose a use case:
Use Case Architecture
Public spaces, services, and systems should work for everyone. Cisco provides the infrastructure to support inclusive digital access across mobility, language, and ability—helping agencies better serve all constituents.
From Wi-Fi in transit systems and ADA-compliant digital signage to multilingual service kiosks, Cisco enables inclusive engagement strategies that ensure more equitable access to essential government services.
Room-based video systems introduce new endpoints— and new risks.
Cisco Secure Network Analytics (Stealthwatch) continuously monitors traffic from connected cameras, sensors, and IoMT devices to detect anomalies and prevent potential breaches, while maintaining HIPAA compliance.
Keep connected devices secure and compliant
Equitable access includes digital services that accommodate different languages, literacy levels, and devices. Cisco makes that possible with adaptable communication tools.
Webex Connect supports multilingual, accessible citizen engagement across SMS, chat, voice, and email—ensuring no resident is left behind when accessing services.
Create Inclusive Digital Experiences Across All Channels
Connectivity shouldn’t stop at the agency’s front door. Public Wi-Fi can extend digital access to parks, transit hubs, shelters, and more—if it’s fast and secure.
Cisco Meraki Wi-Fi makes it easy to deploy reliable, encrypted public access networks that support safety, access control, and usage analytics—all managed through the cloud.
Deliver Accessible Internet With Secure, Public Wi-Fi
Community spaces must serve everyone—regardless of ability, language, or access needs. Agencies need intelligent infrastructure that promotes equitable access.
Cisco Spaces integrates with Wi-Fi, sensors, and signage to provide real-time data on occupancy and movement—helping agencies create ADA-compliant, responsive public environments.
Design Public Spaces That Are Smart, Safe, and Inclusive
Accessible, connected spaces help agencies better serve diverse populations and meet modern expectations for equity and inclusion.
Business Needs
These are some of the challenges facing public sector customers as they seek solutions to improve operational performance and citizen customer experiences:
Assured, dynamic access, optimized to better support desired business and mission outcomes
Seamless integration with existing technologies to optimize those business investments
Consistent enterprise security policy applied no matter where a workload is or how it is accessed
Zero trust and least privilege access to protect critical data and ensure resiliency
Eliminate duplicate network infrastructure
Create a secure and resilient environment in which services are accessed
Industry Drivers
Here are some of the external trends and pressures that’s driving demand for these solutions in the public sector:
Explosion of devices, bandwidth, and data delivering increased productivity potential
New business models and outcomes enabled by 5G IoT and mission-critical latency and bandwidth capabilities
Ability to seamlessly work with existing heterogeneous access investments
Ability of individuals and organizations to securely connect to corporate resources
Multiple connectivity solutions creating separate, secure network paths
Bridge digital divide
What Cisco Enables
Business Needs
Overview
Inclusive Connectivity
Use Case Architecture
Reliable internet access is critical for education, healthcare, and economic opportunity. Cisco solutions help expand broadband connectivity in underserved areas—improving access and driving digital equity.
Whether funding is coming from local initiatives or federal broadband programs, Cisco provides the secure, scalable infrastructure needed to deploy fast, reliable internet to more homes, schools, and public spaces.
Room-based video systems introduce new endpoints— and new risks.
Cisco Secure Network Analytics (Stealthwatch) continuously monitors traffic from connected cameras, sensors, and IoMT devices to detect anomalies and prevent potential breaches, while maintaining HIPAA compliance.
Keep connected devices secure and compliant
Rural and remote areas often require nontraditional infrastructure to deliver internet access. Cisco supports flexible deployments in the most challenging environments.
Cisco Meraki MG Cellular Gateways provide LTE and 5G connectivity as a primary or backup WAN uplink—helping agencies extend broadband access even where wired options fall short.
Reach More Residents With Ruggedized Wireless and Cellular Gateways
As broadband initiatives expand, backbone infrastructure must be secure, flexible, and ready to scale.
Cisco SD-WAN enables cost-effective, high-performance connectivity for distributed broadband deployments—ensuring access remains stable and protected as demand grows.
Deliver Reliable Internet at Scale With Secure Network Backbones
Connecting underserved communities requires solutions that are simple to deploy and easy to manage across wide geographies.
Cisco Meraki wireless access points offer fast, secure internet with centralized cloud management—making it easier for agencies to deliver reliable broadband to homes, libraries, and public gathering spaces.
Expand Broadband Access With Scalable, Cloud-Managed Infrastructure
Expanding broadband access is essential to closing the digital divide and ensuring equitable access to online services.
Business Needs
These are some of the challenges facing public sector customers as they seek solutions to improve operational performance and citizen customer experiences:
Leverage data and insights, and provide timely services to residents
Build modern applications that offer scalability to meet the needs of residents
Increase business efficiencies and reduce costs
Reduce complexity of operating in a hybrid and/or multicloud environment
Assess and adjust community services based on data and metrics
Support more sustainable business practices
Industry Drivers
Here are some of the external trends and pressures that’s driving demand for these solutions in the public sector:
Foundation that supports innovation and the expansion of digital services
Deliver new applications that are efficient, secure, and can scale to meet residents' demands
Public funding
Lack of flexibility of legacy systems
Seamless integration of legacy and modern IT systems
Detect, mitigate, and prevent threats
Secure and inclusive access to healthcare services and education
Requires digital access to promote hybrid working community services
Develop solutions that can support sustainability goals
What Cisco Enables
Business Needs
Overview
Community Broadband
Use Case Architecture
Citizens expect digital services that are accessible, responsive, and intuitive. Cisco enables seamless user experiences through secure networking, cloud-based platforms, and data insights that improve service delivery.
From digital permitting and applications to public service portals and real-time updates, Cisco helps agencies create experiences that are easy to use and designed around the needs of the people they serve.
Digital interactions are often the first—and sometimes only—way residents engage with public agencies. Services must be secure, easy to navigate, and responsive across all devices and channels.
Webex Connect enables personalized, multichannel engagement through SMS, chat, email, and more—helping agencies simplify service delivery and improve digital accessibility for all.
Enhance Digital Services With Secure, Accessible Experiences
Public-facing facilities need more than good signage—they need smart infrastructure that supports navigation, engagement, and experience personalization.
Cisco Meraki and Cisco Spaces combine to deliver location analytics, visitor insights, and wireless engagement tools—helping agencies create more responsive, efficient in-person experiences.
Optimize In-Person Digital Interactions With Real-Time Intelligence
When residents access government services online, performance matters. Outages, delays, or slow-loading pages can erode trust and stall important processes.
Cisco ThousandEyes provides end-to-end visibility across internet, cloud, and agency networks—helping IT teams proactively monitor and optimize digital services for consistent, high-quality user experiences.
Ensure Reliable Access to Public Services Across All Channels
Digital-first citizens expect public services to be as seamless and accessible as the best private-sector experiences.
Business Needs
These are some of the challenges facing public sector customers as they seek solutions to improve operational performance and citizen customer experiences:
Provide excellent experience through self-service options
Manage surging workloads efficiently
Prioritize resident cases and backlogs
Increase operational efficiencies
Reduce costs
Ease of use
Secure access to data and critical systems
Continue to publish necessary guidance and resources to facilitate vaccine distribution and adoption
Support more sustainable business practices
Industry Drivers
Here are some of the external trends and pressures that’s driving demand for these solutions in the public sector:
Use advanced analytics and technology to deliver more customized and relevant services
Manage surge in workload due to COVID-19 and other crises
Reductions of in-person services by replacing them with new, contactless alternatives
Exceptional experience that drives value by improving satisfaction, increasing efficiency, and enhancing mission effectiveness
Safe and efficient vaccine access, administration, and adoption
Reduced budgets with increased demand for services
Compliance with regulatory mandates
Develop solutions that can support sustainability goals
What Cisco Enables
Business Needs
Overview
User Experience
Use Case Architecture
Disconnected systems and outdated tools can slow down essential public services. Cisco helps agencies modernize collaboration with secure, scalable platforms that streamline communication and support cross-departmental efficiency.
Whether it’s connecting municipal departments or enabling seamless communication between state and local offices, Cisco’s portfolio ensures agencies can work together effectively—reducing delays, increasing transparency, and improving service delivery.
Public spaces must work for everyone—regardless of language, mobility, or connectivity. Agencies can create environments that are smarter, safer, and more inclusive.
With Cisco Spaces and Meraki sensors, governments can power ADA-compliant signage, real-time occupancy insights, and accessible Wi-Fi to support every resident.
Build Inclusive, Connected Public Spaces
Broadband is a foundation for opportunity—but many areas remain underserved. Governments need solutions that simplify deployment and scale quickly.
Cisco Meraki wireless and SD-WAN provide secure, cloud-managed connectivity, enabling public sector teams to expand access with ease and reliability.
Expand Reliable Broadband to Underserved Communities
Citizens expect intuitive, responsive digital experiences from their government. Agencies must ensure secure, frictionless access to services across web, mobile, and in-person channels.
Webex Connect enables multichannel engagement and workflow automation, helping agencies improve citizen satisfaction and reduce service friction at scale.
Enhance Digital Services With Secure, Accessible Experiences
Modern public services depend on fast, secure communication. Cisco’s collaboration tools connect agencies with cloud-based video, messaging, and voice solutions built for scale and security.
With Webex Suite and Webex Devices, teams can work across locations more efficiently—reducing delays and improving the delivery of critical public services.
Enable Seamless Collaboration Across Agencies
Agencies rely on real-time collaboration to deliver services efficiently across departments, regions, and levels of government.
Business Needs
These are some of the challenges facing public sector customers as they seek solutions to improve operational performance and citizen customer experiences:
Improved collaboration to ensure mission outcomes
Employees securely work from anywhere on any device
Secure access and communications for distributed users
Secure interactive participation for government officials to conduct hearings, deliberate, vote, host sidebar conversations, and access dynamic translation services
Conduct legislative processes for business continuity through a virtual, secure, simple, and intuitive workflow
Support more sustainable business practices
Industry Drivers
Here are some of the external trends and pressures that’s driving demand for these solutions in the public sector:
Need to support critical workforce continuity with remote operations, virtual expertise, and telework
Evolving workforce expectations for flexible work environments
Communications and data/information sharing across multiple areas of responsibility
Requirements for privacy and sensitive data compliance
Increased pressure for government officials to perform their duties from any workspace
Requirements to mirror in-person experiences, keeping government employees and residents safe
Develop solutions that can support sustainability goals
What Cisco Enables
Business Needs
Overview
Agency Collaboration
Partner with TD SYNNEX and Cisco to help public sector customers provide scalable, reliable and secure communications infrastructure that assures inclusive connectivity for their residents.
Help government organizations build trust by securely connecting what’s now and what’s next to power an inclusive future for all.
Communities Reimagined